We ranked highest in the study, which examined six key drivers of customer satisfaction.
For more information on self-directed investor satisfaction ratings, visit JDPower.com
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Overall Experience | Information Resources | Trading Charges and Fees | Trade Execution | Convenience | Account Offerings | Customer Service | |
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| Banc of America Investment Services | ||||||||
| Charles Schwab | ||||||||
| E*Trade Financial | ||||||||
| Edward Jones | ||||||||
| Fidelity Investments | ||||||||
| Chase Investment Services | ||||||||
| Merrill Lynch | ||||||||
| Sharebuilder / ING Direct | ||||||||
| Smith Barney | ||||||||
| T. Rowe Price | ||||||||
| TD Ameritrade | ||||||||
| Vanguard | ||||||||
| Wachovia Securities | ||||||||
| Wells Fargo Company | ||||||||
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Scottrade received the highest numerical score among self-directed investing service providers in the proprietary J.D. Power and Associates 2008 Self-Directed Investor Satisfaction StudySM. Study based on responses from 5,796 investors measuring 22 providers and measures satisfaction of self-directed investors. Proprietary study results are based on experiences and perceptions of consumers surveyed in August-September 2008. Your experiences may vary. Visit jdpower.com