Privacy Practices With Respect to Our Account Holders
Information We Collect
We collect both personal information and non-personal information from you online. Personal information means information that is associated with your name. We collect information from you by asking you to provide it to us on-line. We may also collect information from you automatically. For instance, we may use the following technologies:
- Web Beacons. We may also use web beacons to access our cookies. A web beacon is an electronic file on a Web page that allows us to count users who have visited that page and to recognize users by accessing our cookies. Further, a web beacon can be used in HTML-formatted email to determine responses to our communications and measure their effectiveness. You can avoid web beacons by turning off HTML display and displaying only the text portion of your email.
- Internet Protocol (IP) Address. As you enter our websites, we capture and retain the IP address of the device you are using, such as a personal computer or a mobile device. Your IP address does not identify you or your personal information and is used primarily for security purposes.
How We Use Personal Information
Our primary purpose in collecting information about you is to provide you with the products, services, and information that you request. We may also decide to use information about you to track how you use our site. In addition, we may aggregate the information that you provide with the information that other users provide in order to conduct research, analysis, or studies for our own purposes (i.e. not related to providing you with specific products or services).
We may decide to send our users email. If you decide that you do not want to receive commercial emails from us, you can opt out from receiving such emails by clicking on the “unsubscribe” link provided at the bottom of every commercial email. Please note that if you choose to opt out, we will still send you email relating to specific products or services that you purchase, or email that we believe is pertinent to any communication that you have sent to us or relationship that you may have with us. If you later decide that you would like to receive commercial emails from us, you can re-add yourself to our communication list.
How We Share Information
We do not sell, rent, or license your personal information to anyone. This applies to both current and former customers. We do share personally identifiable information with other companies in the following situations:
- Sharing Your Information with Subcontractors. We may share information with subcontractors that provide us with services. These services may include, among other things, helping us to provide services that you request; to create or maintain our databases; to research and analyze the people who request products, services or information from us; and to provide statements, transaction confirmations, or check printing. Any party with whom we share your personal information is required either contractually or by law to keep it confidential, not disclose it without your consent, and only use such information as is required for the services to be performed.
- Law Enforcement and Legal Process. We may disclose personal information to government and regulatory agencies to comply with a lawful summons, court order, subpoena, discovery request, fraud investigation, audit, regulatory examination or other valid court, government, or regulatory agency request.
- Business Transition. If we or any of our assets are acquired, your information may be transferred to the acquiring company.
- Behavioral Advertisers. We may participate in behavioral-based advertising. This means that a third party may place a cookie on your browser or use a web beacon to collect information about your use of our website, so that they can provide advertising about products and services tailored to your interests. That advertising may appear either on our website or on other websites. If you would like to opt out from having the behavioral-based advertising companies with whom we have a relationship use your information for advertising purposes, you can do so by visiting the Network Advertising Initiative or Digital Advertising Alliance.
How We Protect Your Information
We comply with applicable laws and regulations regarding the protection of personal information. We maintain physical, electronic and procedural safeguards that restrict access to your personal information. We use industry-leading security technologies, including layered security and access controls over personal information. These safeguards are reviewed as necessary and may be adjusted in response to advances in technology and the latest security threats or trends.
Where we share personal information with a non-affiliated third party to assist us in providing financial services, we perform regular information security assessments to verify safeguards are in place to protect your personal information. We also train our employees about privacy and our commitment to protect your personal information.
How We Communicate
If you have questions or concerns regarding this Policy, please contact us at firstname.lastname@example.org or email@example.com; 800.619.7283; or Scottrade Inc., Attn. Privacy Department, P.O. Box 31759, St. Louis MO 63131-0759.
If we need to contact you concerning any event that involves your information, we may do so by email, telephone, or mail.
Links to Other Websites
We provide links to other third-party websites to provide information that may be of interest to you. When you select a link to a third-party site or are on a website where we advertise, you are subject to the privacy and security policies of the third party. We are not responsible for the security or protection of information you provide to such third parties once you leave our websites.
Adobe Marketing Cloud Device Co-op
Scottrade participates in the Adobe Marketing Cloud Device Co-op to better understand how you use our website and apps across the various devices you use, and to deliver tailored promotions. Learn more about how Adobe’s Device Co-op works.
Scottrade takes its privacy responsibility very seriously. We comply with the Children's Online Privacy Protection Act (COPPA). We may obtain personal information from individuals under the age of thirteen (13) if provided under defined criteria (e.g. Trusts), and with the proper approval of an authorized individual. Otherwise, we do not knowingly collect information for individuals under the age of thirteen.
How to Protect Yourself
We encourage you to protect your personal computers and mobile devices. If you have an account with us, we strongly encourage you to visit the Security Checklist under the Security Section to ensure your account information is stored securely, transactions are accurately reflected and contact information is up-to-date.
In addition, the federal government and technology industry have developed practical tips to help you guard against Internet fraud, secure your computer and wireless networks, and protect your information. You can find more information at www.onguardonline.gov.
If You Suspect You Are a Victim of Online Identity Theft
- If you suspect your Scottrade account has been compromised, immediately contact us at 800.619.7283.
- Contact the fraud department at each major credit bureau and tell them you are an identity theft victim:
o Equifax – call 800.525.6285 or visit www.equifax.com/home
o Experian – call 888.397.3742 or visit www.experian.com
o TransUnion – call 800.680.7289 or visit www.transunion.com
- Contact the creditors/companies for any accounts that have been tampered with or opened fraudulently. Speak with someone in the security or fraud area of each creditor/company; follow up with a letter.
- File a report with your local police or the police in the community where the online fraud took place. Get a copy of the police report in case you need proof of the crime.
- Keep records of your efforts to clear up the fraud, including copies of written correspondence and records of telephone calls.
- File a complaint with the Federal Trade Commission (FTC).
Rev. February 2017