Freeze or Unfreeze Your ATM/Debit Card

If you have lost your Scottrade Bank® ATM/debit card, you may be concerned it could have fallen into the wrong hands. To eliminate concern, you have the ability to place a “freeze” on it. This renders your card unusable. If you find your card, you can just as easily “unfreeze” it. Note: If you can't find your card for an extended period of time, it may be a good idea to report it as Lost or Stolen.

To Freeze or Unfreeze Your Card:

  1. Log in to your account and click on the Banking tab.
  2. Click Manage ATM/Debit Cards in the left menu. If you have a joint account where more than one card exists, you'll first see a Select a Card to Manage drop-down menu.
  3. Click the arrow next to Select an option. Choose Freeze or Unfreeze Your Card.
  4. Click Freeze my Card. (Note: If you have already placed a freeze on a card, you will see an option to Unfreeze.)
  5. Once you click Freeze My Card, a green confirmation message will appear. No new transactions will be honored.
  6. To unfreeze your card at any time, click Unfreeze My Card.
  7. After you click Unfreeze My Card, a green confirmation message will appear. Your card will be ready for immediate use.