Internet Connection for ScottradeELITE
ScottradeELITE will require using a broadband Internet connection. The speed and stable connection of broadband is suited to the streaming data that can be viewed in ScottradeELITE. ScottradeELITE connects to our servers via a secure socket connection using port 443.
The most common interruption of ScottradeELITE socket connection (port 443) is security software. There are two ways that this kind of software can block the connection. First, the security software may be blocking the ScottradeELITE program from getting full access to the Internet. You will need to tell the software to allow the ScottradeELITE program (scottrader.exe) to have full access to the Internet. For help with this, call Scottrade and ask to be transferred to Tech Support (800-619-SAVE).
Secondly, security software will also contain a firewall that can block all traffic across port 443. To correct this, a firewall will need to be configured to allow all traffic on port 443. You will need to contact your software manufacturer for complete steps and settings to open port 443 and allow ScottradeELITE full Internet access.
Routers are devices used to share a single Internet connection with multiple computers or Internet devices. Routers can contain a firewall just like security software. You will need to contact your router's manufacturer for complete steps and settings to open port 443.
Please note: If your communication company provides you with an Internet, TV/cable and telephone bundle, you may have a router. In some cases, the phone and/or TV is getting its connection from the Internet. In these cases, a router is used to split up connections between them, and you may have a firewall blocking ScottradeELITE's connection. Please call your communications provider for assistance in opening port 443 on this type of router.
Wireless, Air-card & Satellite Connections
Wireless, air-card and satellite connections can cause issues with ScottradeELITE. Because these types of connections can break the connection to the Internet due to interference or low signal strength, they can cause ScottradeELITE to lose its connection to our servers. This will appear as a stoppage of streaming data and will prevent trading from taking place. In some cases, the providers of your connection services can help with these connection issues.